Service Desk Queue preview doesn't match saved queue filter results

[Jim Baker]

Hi, I've got a service desk with a basic queue that should show all open requests.

The queue filter seems to work great when I'm on the edit screen, all the relevant issues show up.   But once I save it and review the queue outside of edit mode, there are missing issues.

I can provide more specifics as needed, but was checking for any known issues about the preview not working right.

Any ideas?  Thanks in advance!

Regards,

Jim

[Jim Baker · Accepted solution]

Hi @Jack Brickey and @Brant Schroeder ,

Thanks for the quick response.   Some more careful looking helped me figure out that I'd inadvertently clicked a column and re-sorted the list.  Sheesh.

Regards,

Jim

[Brant Schroeder]

@Jim Baker Can you please share the filter you are using?  Some screenshots of the issues in the results when editing and missing when saved.  

[Jack Brickey]

Hi Jim,

I have not observed this but at the same time have not spent Time trying to find such an occurrence. It would be great to see an example what you are seeing firsthand.