Service Desk Workflow Notification Email Updates

[Jeremiah Fischer]

Whenever a workflow changes the status of a ticket, it shows that I did it on all email notifications sent out giving people the false accusation that I touched the ticket in someway.

• I am using the default workflow (slightly edited) that I modified.
• I am the site admin
• I am the project admin

Which one of these is doing this and how do I change it? It doesn't do this when someone manually changes the status, that notification does show up correctly in the email.

[Raynard Rhodes · Accepted solution]

You may want to try Project Settings > Customer Notifications > Customer-visible status changed

There you can see what it shows for the message. This may help.

[Jeremiah Fischer]

Thanks!