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Service Managment: Under Requests, use Manage Columns to include Updated Date

Maralee July 30, 2024

Per the Atlassian team, Help center portal - how to customize tickets sort, the Updated Date column should be available from the Customize Columns screen.  I do not see this option (as a user with Admin rights), and advice is appreciated. 

 

image.png

1 answer

1 vote
Walter Buggenhout
Community Champion
July 30, 2024

Hi @Maralee and welcome to the Community!

It seems as if the updated date column has not (yet) been enabled by an administrator. That is something that must be done in JSM product settings first, as described in this support article.

Once the field is enabled there, you should be able to also work with it from the portal itself, which is what your screenshot is from.

Hope this helps! 

Maralee July 30, 2024

Thank you! I had read that article previously, but was not following them precisely. I was clicking the wrong Manage Columns option:

image.png   --> image.png 

 

Thanks so much

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