Set Entity Property value - 403 error

[Rafael Frasson]

I have a shared action that populates a custom field in a post function when an issue is created.

This issue comes from my customer portal, and when I test it, everything works fine. However, when an external user creates the issue, my JMWE throws a 403 error:

Error: Set Entity Property value
security-error: Unexpected response: 403

What can I do to allow the action to work with issues created by external users?

[Jim Knepley - ReleaseTEAM]

"403" is normally a permission-denied error. Assuming that your goal is to update the value of a custom field, I think that would be the "Edit Issue" permission, which is granted to portal users by default.

That is, unless those permissions were changed from default at some point.