Setting up notifications when ticket is created

[John Chuma]

Hello,

I am running Jira 8.17.1 hosted on Ubuntu server.

Whenever a ticket is created, I would like to have an email sent to a DL two whomever needs to know a ticket is created. Currently, if someone where to email a challenge in, I receive an email alert as expected.

If someone were to open up a ticket through the portal, I do not receive an email notification.

I tried setting up a notification scheme for when an issue is creating - one to a specific DL that I created in my M365 tenant as well as notifying a specific group and neither worked. I followed this article.

I then tried setting up an automation event that when a new issue is created, they're a valid customer, to email a specific email address, but it doesn't work - I just have reporter (customer) and Customers involved as options. I am unable to enter in a custom email address. See attached image for reference.

Also, I do not receive a notification on the app on my phone either.

[Fabian Lim]

Hi @John Chuma,

We experienced the same issue and we decided to use jira automation to send the notifications.

You will create the rule as follows:

• Trigger: issue created
• action: send email and add any email addresses or dls.
• Jira automation docs: https://www.atlassian.com/software/jira/features/automation
• Examples: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357105

Thanks