Share multiple tickets with one customer

[Katherine Stevens]

What is the best way to bulk share tickets with a specific customer?

I have about 100 tickets and tried to do a bulk change, but didn't' see a way to bulk share. 

Thanks.

[Mikael Sandberg · Accepted solution]

The easiest solution that I can think of would be to create a scheduled automation that sets the specific customer as request participant on those tickets. All you need is a JQL that picks up all those issues and then once the automation is created you manually run it. 

[Mikael Sandberg]

Something like this should do the trick:

[Katherine Stevens]

Thank you so much!  It worked!  

[Katherine Stevens]

I've got the JQL, but I'm not sure what to pick as the action for the automation rule.

THANKS for your help!