Share screen

[Jeremy]

Can a customer share his screen in Jira Service Management?

Like in a Microsoft Teams meeting.

[Alex Koxaras -Relational- · Accepted solution]

Ηι @Jeremy 

No, unfortunately he can't. He/she can only upload screenshots.

[Alex Koxaras -Relational-]

Not out of the box at least.

[Dan Breyen]

Maybe I'm misunderstanding something here.  Does the customer want to show you how something works in the Portal?  I don't understand why they can't share a screen, that's built in Teams/Zoom functionality to be able to share their browser screen.  I can't see how JSM would be blocking that functionality.  I've shared the portal screen multiple times to demonstrate how the portal works as an external customer.