Sign up currently not available message.

[Kevin Brill]

We have our server configured to only allow tickets from users that already have an account. These accounts are pulled from Active Directory and represent most of our users. Each time a user without an account emails our help desk email the ticket is not created and I see an "Signup is not currently available" message in the log.

• Is there a way that I can configure the server to send them a standard message back, like a canned response?
• Some of the users receiving this message are disabled users due to inactivity and we would still like them to be able to email the help desk. How do I change it to also include disabled accounts in the list of accounts?