Smart Value for SLA hour

[Mar Angelo L. Tareno]

Is there a SMART VALUE to get the SLA hours?

[Alex Ortiz · Accepted solution]

Hello @Mar Angelo L. Tareno 

There are no SLA smart values, 3 of us checked in 3 different locations and couldn't find anything.

But, what is available is a trigger that you can do in your automation rules that work off your SLA's.  Your options are to do something when an SLA (you pick) has been breached, will soon be breached, or has been breached for X amount of time.

Hope that helps!

[Duc Thang TRAN]

Hello @Mar Angelo L. Tareno 

You can try with this documentation 

https://confluence.atlassian.com/jirakb/how-to-find-smart-value-of-sla-component-of-jsm-issues-1167828367.html