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Smart value reference not displaying in automated email from a rule

Simon Denny
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June 11, 2020

Hello,

I have created a rule that references a custom field (used in a dynamic form).  The rule runs correctly and the if statements correctly pick the custom fields but when the email is sent from the rule, the custom field (Agency) from the dynamic from component displays as blank, eg:

Please create Active Directory account for the following Carelink user:
Name: tip top
Agency:

I'm using the following smart value:

{{issue.CustomField_10047.value}}    *** have tried many variations btw ***

Is this a Dynamic Forms issue? Any help appreciated.

 

 

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