SmartValues when a child ticket created on the back of the parent ticket

[Nash]

Within my automation rule- insert the smartvalue 

When an action is set up to send email, within the contents I have below :

To access your ticket, please follow the link <a href="{{issue.toUrl}}">{{issue.key}}</a>

The above is no issue- I trigger a change in the status which then creates a child ticket as the same time the email is sent.

I would like to know if it can add the new ticket ID in the context while it's creating the child ticket

[Marc - Devoteam]

Hi @Nash 

No you can't as the issue has not been created so no reference is yet available.

How does your automation look like?

As we could see if we can add the action re-fetch issue data after creation of the child ticket an then sent the email.

But this need the details of your current rule.