Star ratings not working

[Namit Khungar]

A lot of our customers who want to give their rating track up their old mail but when they click on a star, it gives them this:

Additionally, can I possibly give my customers the star rating panel on a custom email but calling some sort of code or API?

[Angélica Luz · Accepted solution]

Hi Namit,

Thank you for sharing the screenshot.
Just for us to better understand the issue, can you please let us know the date of those emails?
Is it happening only for old surveys? Are the new ones working as expected?

Regards,
Angélica

[Namit Khungar]

This is happening mostly for older surveys. 

[Angélica Luz]

Namit, can you please check how old are the emails?
Also, ask them to check the developer tools on the browser to see if it shows any other error message.