Status field in the form

[Mónica López]

Hi,

Is it possible to put the status field in the form when creating an issue?

I have seen that my status field is locked and is not added to any screen.

I want to add it to the issue creation form so that the agents can put the status for example resolved if they do it by phone in a first call.

But I don't see this possibility, when I try to see the status field, it appears in the issue view, but I can't add it to the request form

I know it is an internal field for Jira, but is it possible to put it in this form?

Thanks in advance.

[John Funk · Accepted solution]

Hi Mónica,

No, there is no way to do that because when you create an issue it will always get created in the first status of the workflow. You can create a custom field with a dropdown of various values that the custom can select so your agent will know - but you can't use the actual status field. 

[Mónica López]

Thanks :)