Story ticket linked to epic not working

[nico_felice]

Hi,

When a user tries to create a story within a project epic, the issue is created correctly but loses the link to the epic ticket.

Users have the following global permissions:

• Browse users and groups;
• Share dashboards and filters;
• Manage group filter subscriptions;
• Make bulk changes;
• Tempo Planner Access;
• Access to Structure Cloud.

Can anyone help me with that?

Thanks,
Nico

[Dave Mathijs]

Hi @nico_felice , I noticed you asked your question in the Jira Service Management group.

Are you using Epic and Story issue type in a JSM project?

[nico_felice]

Hi @Dave Mathijs

I'm a bit of a newbie to Jira (not sure I select the correct tags).

The project is a Scrum Project.

Here is an example screenshot of the Epic with the stories:

We click on the "+" button (yellow circle) but the ticket is not correctly connected to the Epic when it is created by a user with global permissions written in my previous comment (to me it works correctly because I am a jira admin).

Thanks,
Nico