Strange behaviour between JSM Premium and OpsGenie

[Myles Boyd]

This is strange one;

We have integrated OG and JSM (both Premium) ; so OG can raise incidents when alerts are received.

We have disabled CREATE ALERT for inbound from JSM to OG.

However, when tickets are created in JSM, it is firing an alert in OG; which is in turn is calling the assigned engineer.

Any ideas / suggestions appreciated.

Thanks

[Marc - Devoteam]

Hi @Myles Boyd 

Check the project settings of the JSM project. GO into the Operation section and disable the Responder alerts setting.

This should fix this behaviour.

[Myles Boyd]

Thanks Marc; giving that a try