Submit Form via automation

[Gary Spross]

I am looking for a way to be able to automatically submit a form based on the transition of a ticket. I would like to avoid the service desk agents having to remember to close out the form. I want to keep the form open for edits while the ticket is in the previous status.

My plan was to utilize automation to do this (screen capture below).

I am using a web request to gather the forms on the request. I then cycle the data from the web request to find the form I'm looking for (based on the status transition). Lastly, I am using a web request to submit the form. I found the api call to make here: https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-customer-request/#api-request-issueidorkey-form-formid-action-submit-put. The URL I am running is: 

https://ncinodev.atlassian.net/request/{{issue.key}}/form/{{form id}}/action/submit

The response I keep getting is:

HTTP Status 409 – Conflict

No other information is provided.

Any ideas what I'm doing wrong?

[Benavides_ Fernando · Accepted solution]

Hi @Gary Spross ,

If you haven't been able to solve the problem. Please try adding the additional header for experimental on key add "X-ExperimentalApi" and "opt-in" on the value side. Both without the quotes

Reference. https://community.atlassian.com/t5/Jira-articles/Submitting-or-reopening-a-Form-using-Automation-and-API/ba-p/2367051

Thanks,

Fernando Benavides

[Gary Spross]

Hey @Benavides_ Fernando,

Thanks for this response. I had come across this solution and it did work, but I forgot to come back to this post and update it to let anyone else who comes across the same issue know.