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Summary filled with custom fields

Thomas Griem June 9, 2023

sound profane...

 

I want to set the summary of a new ticket filled with the content of two custom fields. 

 

I already created the automation, condition established. But when I try to select the custom fields, nothing will be written in the summary.

 

Last step in the automation:

Edit Issue --> Field selected: Summary

 

What do I have to write in the field? 

1 answer

1 accepted

4 votes
Answer accepted
Manoj Gangwar
Community Champion
June 9, 2023

Hi @Thomas Griem , 

You can add the custom fields value under the Summary field. 

Example- {{issue.customfieldvalue}} - {{issue.summary}}

Evgenii
Community Champion
June 9, 2023

One small correction:

{{issue.customfield_12345.value}} - {{issue.summary}}

Like Manoj Gangwar likes this
Thomas Griem June 9, 2023

and thats the point. I have no more clue, where to fill in and how to write the specific field.

 

do I have to paste it in the field direct below the selected/choosen field "Summary"

or in the "Addition fields" field?

 

and if I want to paste just the content from the two cuistom fields:

{{issue.customfieldname1}} {{issue.customfieldname2}}

or

{{issue.customfield.10567}} {{issue.customfield.10568}}

or ?

Manoj Gangwar
Community Champion
June 9, 2023

Paste it inside the Summary field

 

{{issue.customfield_10567}} - {{issue.customfield_10568}} - {{issue.summary}}

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Robert Petro
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June 14, 2023

that is klunky for filtering. Do you know if it is possible to have a dedicated column such as test custom 1 display on the summary view.

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