Switch off Forms in Customer Portal

[Rudy Hemkes]

I have a form included in the Customer Service Portal and I am trying to switch it off temporarily.  I went to Project Settings ---> Forms ---> Incident Form [Template] ---> Settings and toggled the switch "Request form: Customers will fill out this form when they raise a new request from the portal." to off but the form still appears in the portal.  Can anyone assist please?

[Marc - Devoteam]

Hi @Rudy Hemkes 

This option should work, after you switched the option to off, did you press the save changes button in the lower right corner?

[Rudy Hemkes]

Thanks for getting back to me Marc.  I checked and the settings changes were saved.  I'll refer to Support and see if they can diagnose.