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Tableau and Incremental update of large Jira-base using Bob Swift connector

Petter Godlund
Petter Godlund
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October 27, 2022

We have a JSM-base with many tickets. I need to create a dashboard with 10-15 minutes update.

As I have understood the Bob Swift Tableau/Jira connector I am able to make a complete update of the extract. (Not incremental / adding delta).

To bypass this my plan is to make two extracts:

A: Scheduled to run at 00:01 am. Complete extract of the whole database.

B: Scheduled to run every 10 minute between 07:30 am to 18:00 pm and grab all tickets that are updated 'after start of day'.

But how to solve this issue?

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
8.20
TAGS
AUG Leaders

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