Text in Summary or Multi Line text field is Truncated

[Janakiraman S]

Hi Team,

We work with JIRA Service Management (DC). Recently few of the customers created tickets through the JSD Portal with "&" in the Summary or any Multi line Text fields. The text after the "&" character are getting truncated / trimmed. 

Have any of you already run into this issue with the Portal? Is this also a feature on the JSD Portal?

Any workarounds to mitigate this behavior other than asking the users not to use "&"?

Thanks & Regards,

Janaki.