The Approver needs to get a reminder for approval and SLA.?

[Ashok Shembde]

How can I build the requirement where the approver needs to get a reminder for approval and SLA in Jira Service Management? Does anyone have an idea?

[Cristian0791 · Accepted solution]

Hi Ashok,

You can use: Automation for Jira and build an automation.

eg.

When: SLA threshold breached ( here you can set time prior or after breach)

Then: Send Email ( To: you ca set Pending Approvers)

Hope this helps.

[Igor Medeiros - Modus Create]

Hi @Ashok Shembde

Not sure if you are open to use 3rd party apps to solve this, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows to create fully customizable notifications that would allow you to build these reminders.

Feel free to reach out.