This service desk project has configuration problems and may not work as expected.
Amit Kumar Singh
Contributor
2 answers
Vishwas
Rising Star 
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Did you try "View error details and repair this issue" --> usually doing that would fix the issue.
It would show up a window like this:
For which permission did you remove "Service Desk Customer - Portal access" -> ideally this shouldn't removed. It would take that away particular permission for customer in portal access.
Usually this error means there might be a permission where "Service Desk Team" Project role is added somewhere in the permission and that needs to be fixed. This issues comes up because already "Service Desk Customer - Portal access" is there and if Project Role "Service Desk Team" is added one would become invalid.
Search for this thing and remove that
Regards,
Vishwas
Vishwas
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.