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Ticket Assignment Failover

Daniel Cayea September 29, 2020

Is it possible to configure so that if the person a ticket is ultimately assigned to, doesn't open or acknowledge a ticket in a pre-determined amount of time, it gets kicked off to another agent?

1 answer

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Mikael Sandberg
Community Champion
October 7, 2020

Hi @Daniel Cayea,

Welcome to Atlassian Community!

Yes, this can be done using automation rules to trigger this to happen.

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