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Ticket comment notification for agents

Rob
Contributor
August 30, 2021

Hello Team

Do internal communications within the ticket where "@username" is used ...generate a email or just an alert within Jira Service Management.

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Jack Brickey
Community Champion
August 30, 2021

The mentioned individual will receive an email unless they have this unchecked in their personal settings.

Rob
Contributor
August 31, 2021

Thank you Jack

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