Ticket from "Automation for Jira"

[Swaroop Kumar]

Hi Team,

I received a ticket in our JSM project with reporter tagged as "Automation for Jira". I looked at the history of the ticket, but couldn't find any clue. This is the second time I received such ticket. 

Any idea how to track the creator details?

[Trudy Claspill · Accepted solution]

If the Reporter is set to Automation for Jira that indicates it was created by an Automation Rule. To see the rules that have taken action on a given issue you can click on the Rule Executions field.

If you have sufficient permissions you can click on the Rule Name in the resulting pop-up to learn more about what the rule did. If you don't have sufficient permissions you'll need to reach out to the Project Admin and/or the Jira Admins.

[Dan Breyen]

Hi Swaroop, if you are an Administrator, under your JSM Project Settings, there is a section called 'Automation'.  In that section lists out the automations built into your system.  You can click on 'Audit Log' and it will list out which automations ran.  If you look for the ones that ran about the time you got the email, you can click on the 'Show more' link under Operations for that Automation and see if your ticket was included in that operation.

That might give you some clues.