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Tickets while being changed from User Query to Data Correction, didn't go for Manager approval

shivani shirguppi
shivani shirguppi
Contributor
June 14, 2023

Tickets while being changed from User Query to Data Correction, didn't go for Manager approval. Now the approval SLA looks paused.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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June 14, 2023

You will need to look at how the SLA is configured for the old and new issue types.

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