To restrict the "Help Centre" view on JSM Portal for Customers

[Harshit Grover]

I have allowed my customers to submit a jira ticket without logging into Jira using my Project Customer Portal. But along with my Project Portal , user is able to see other project portals on the Help Centre as well. 

Please suggest , how can I restrict the Help Centre view so that my customer can only view the my portal using the link I share?

[Aditya Verma · Accepted solution]

Hi @Harshit Grover ,

There can be two reasons for it.

• In other projects "Anyone allowed on the customer access settings" is enabled in Customer permission section. Also check the "Customer Access" settings.
• The user that you added is part of a "portal-only organization" and this organization is added to other service projects Customers.

Thanks,
Aditya