Token XSRF

[Noelí Fusco]

Hello, yesterday when one of the agents wanted to transition the status of one of the company's projects (A transition that activates an automation that generates a ticket in another project and links them together). he couldn't do it, he got this error when trying to attach a file in the pop-up screen that requests to complete certain extra data to change status and activate the automation. The error that jumped was this: "Jira could not attach the file due to the absence of the XSRF protection token, Please try to attach the file again." The only way the agent had to attach and make the transition was by changing the browser, from Chrome to Mozilla, and this can't be the solution since we work with the Google suite, any quick and effective solution?

[Salih Tuç · Accepted solution]

Hi @Noelí Fusco , it seems like there is a customization in configurations of Chrome on the user's (the agent's) side (if you can attach anything from your computer on Chrome).

And actually, my Elf feelings says that the issue is from "Disable cache" checkbox in Chrome's developer tools.

In Chrome (in the agent's computer), open the Developer Console and go to the Network tab. Here, make sure the checkbox for "Disable Cache" is not marked:

Can you check it?

[Noelí Fusco]

Hi @Salih Tuç ! Thanks for your help and information, but yesterday i did a video call with the project agent, i wanted him to show me "live" the error, but nothing happened, everything worked perfect, there was no error, so, i think it was something temporary. I will follow the problem close, but hopefully will be no more! And if they came back i will apply your suggestion.

Thanks again!