Transition Epic parent status when a child work item transitions to a resolved status.

[Mireya Cintora]

oh hi! I need help with an automation that I cannot seem to be a success. As the question says, I have a child work item that if it transitions to a resolved status, then I want it to transition its parent (Epic) from its current status to a in-progress status.     In the audit log it has this:

I added that Log action based on a previous post so at least it is identifying the parent. Another thing to note, the parent (Epic) does have rules on its transition such as if a checked box field  is selected, then it will transition to this status. Which in this case it is being met. 

[Walter Buggenhout · Accepted solution]

Hi @Mireya Cintora,

Have a look at the workflow of your epic. It should allow a transition from In Progress to Completed in order for your automation rule to work.

I'm not sure if your project is team or company managed, but if your workflow does seem to have a transition available from In Progress to Completed, there may be multiple Completed statuses available. If that is the case, you probably selected one in your automation rule that is not available in your epic workflow.

Hope this helps! 

[Mireya Cintora]

I check and yes it is available. There is only one 'Completed' status and to correct myself on the first screenshot, the Epic should be transitioned to In-Progress.

[Walter Buggenhout]

You got me slightly confused now with the screenshots, @Mireya Cintora ...

Your initial screenshot shows you are transitioning into completed - of I understand you correctly now, that actually needs to be In Progress instead?

Looking at your workflow design, you can only transition to In Progress if the current status of your Epic is To Do (that is the only path into In Progress). Similarly, you can only get to Completed if the epic's current status is In Progress. Again, there is no path from any other status into those statuses. 

As the current status in your example is To Do, you can transition it into In Progress - but not into Completed.

[Mireya Cintora]

I see ok thank you! So based on what you mentioned, I removed the rules from the workflow and set them to 'Any' and the automation worked! Thank you!

[Walter Buggenhout]

Awesome! Great that this helped! Do consider marking the answer as accepted; that way it becomes easier to verify for people looking for similar solutions! All the best, @Mireya Cintora!