Trouble assign new user to ticket

[Constance Tanguy]

Hello,

We have created a new user creo@natexo.com

The problem is that as a part of Production team, we need to assign to him tickets from the Production department project , but we can't. It say that he doesn't exist.

[Victor Mutambuki · Accepted solution]

Constance,

Have you added the member as a user in the project? Have you given the user permission to be assigned issues (project permission)?

Victor

[Constance Tanguy]

Hello Victor, 

You are right, it was as simple as this! 

Thanks!

[Victor Mutambuki]

Thanks. Please accept the answer for future users who might have the same issue.

[Deleted user]

Hi @Constance Tanguy,

Has the user of that email registered their address with your instance when you set up their account? I have to assume the user has not logged in yet and Jira treats this as an inactive user until the registration email link has been used.

Are you able to check this?

Thanks

[Constance Tanguy]

My bad! The guy just wasn't active in the project! 

thanks for your help anyway!