Trying to combine 2 automations into one

[Bill Martin]

In our Jira queue, we have 2 sources of tickets. One being tickets created in slack that generate tickets to our Jira queue and another where tickets are re-routed to us when created in the wrong place. 

We currently have 2 workflows in place to auto-assign out these issue based on a Round robin assignment, but I'd like to combine these into one automation. As it stands, when we need to make changes to the round robin queue, we have to change two different rules. That is what I'd love to eliminate.

[Dick]

Hi @Bill Martin 

I looked-up the round robin principle for this one :)

With a single cue of workers couldn't you just assign two people (one for the first workflow, the other for the next workflow and be done with assigning in one script?
Are there some preliminaries you're encountering that would throw a spanner in the works?

Do tell us, we eat problems for breakfast :)

I hope you allow us to help you

Dick

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[Joseph Chung Yin]

@Bill Martin -

Welcome to the community.  Please provide more details of your existing automation rules, so we can further assist you.

Best, Joseph Chung Yin

[Samuel Gatica _ServiceRocket_]

Hi @Bill Martin 

Welcome to the community!

When the tickets get re-routed, are you using the Move feature, or is a new issue being created (cloned) in your project?

Best regards

Sam

[Josh Costella]

Hi @Bill Martin 

Are you able to post screenshots of your current automations? Feel free to sanitize as needed.