Two field options will not display in the a field when building an automation rule

[Joe Zaynor]

I'm working in JSM cloud and I've created a form to use for new employee onboarding requests.  One field on the form is Employee Department, so I've created a custom field that contains all the values for the field and linked the field to the form.  All the possible values for the field show up when I'm looking at the Preview screen on the form. 

However, when I'm building out automation rules for each of the options in that Employee Department field, the last two options on the alphabetized list, Sales and Systems, do not come through and display in the Employee Department field in the Issue Fields condition.  All the other options show up.

I've verified everything is in place several times, deleted the field and added it and its values back in, and everything else I can think of.  What's preventing those two values from showing up?

thanks

[Harrison Ponce · Accepted solution]

Hi @Joe Zaynor , would you mind sending a screenshot - blurring out any information - of where you are looking at?

If you're building the automation how I'm thinking, you might be running into one of Jira's most annoying quirks, which is a limitation on how many options show down in a select menu via scrolling. We get around this by typing the value and it'll show up, but it does not load more results than the standard amount.

If this is not what you're facing, curious to see what you're seeing for some more context!

[Joe Zaynor]

Yes!  That's what it was!

Thanks!

[Harrison Ponce]

Awesome (well not technically awesome...lol)!

There are also some open JAC suggestions about resolving this limitation, if you'd like to vote, watch, and comment:

• JRACLOUD-83496: Allow all custom field Select List options to be displayed in the Issue view (without the limit of 100)
• JRACLOUD-84062: Ability to see all options when clicking on a field in the issue view

And if you wouldn't mind accepting this thread as an answer to resolve this question, that would be great!