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Unable to access channels at Jira Service Management

Muhammad Shahan Rashid March 19, 2025

Hi Everyone, 

I created a Jira Service Management Project and assigned me maximum rights but now I am unable to access Channel items like Portal, Email, Widget, Chat etc. My colleague who is a JIRA Administrator does have this access. I am also an Administrator to but I lack this feature. The page says: ""

 

No access

It seems that your account xyz.com doesn't have access to the help center.
Try contacting your admins to grant you permissions.

Please suggest what am I missing?

1 answer

0 votes
Jack Brickey
Community Champion
March 20, 2025

Hi @Muhammad Shahan Rashid , welcome to the Community. What does maximum rights mean? Are you an Org admin, Project admin, Service Team, etc? Can you share more info? A screenshot of your project permissions?

Muhammad Shahan Rashid March 20, 2025

Dear, I am Project Admin

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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