Unable to add Due date to Issue View

[Kiran Pamuru]

Hello everyone,

We are unable to add Due date to the issue view. We are able to populate on the request form but not on Agent view I already checked below:

• Field, Due date is set to show in the Field configuration
• Due date is also available in the Issue Screen

Thank you in advance!!

Regards,

Kiran

[Claudio Gonzalez]

Hi @Kiran Pamuru ,

Please follow the steps

1. Add "Due Date" field into Issue Screen

2. Go to "Request Type" menu into "Project Settings"

3. In the "Agent View" find "Due Date"

4. In the "Request form", if you need that the user put a date, select this field.

5. In a new issue, the dates fields are in the left side

[Kiran Pamuru]

@Claudio Gonzalez Thank you for your reply.

But, as I said I already added the field to the Issue Screen. It does appear on the Customer request form.

It doesn't appear on the issue view in the agent portal. I checked in all the sections of the issue view.

[Philipp Schilcher]

@Kiran Pamuru 

In our case the Due Date field was located on the left side of the agent view below the description field but only for issues which originate from the service desk portal.

[Dan Mitchell]

I'm having the same issue.

Due Date is on the Screen, and its on the request form (I don't have Agent View, I only have " Request Form | Issue view | Workflow statuses"

In fact, I cannot remove DD from the request form (as it was added by Jira) and i cannot put it on the issue view

My group members have access to schedule issues permission as well.

When I, as the project admin select create, the request form shows as designed, but when agents do the same, they see the issue screen view and do not see the Due Date, which is on the screen view. and because DD is required, agents cannot create the issue because they can't enter the DD. 

I have also verified that it is not hidden in my project.

Due Date is a staple, I'm very confused by this nonsense around rending this field. Especially when it's present on all screens/forms and required for input.

[Dan Mitchell]

As Project admin, i setup the request form to look the way it should for all who submit an issue. I had no idea that what i built would not be visible to ANYONE BUT ME! (How do i build it, then view as though i was one of my agents), and more importantly, why can i not create a form for them to see (why am i the only one)? Here is my Form setup, and what I see if i create an issue, but NOONE ELSE SEES IT THIS WAY... WTF

[Walter Buggenhout]

Hi @Kiran Pamuru ,

If you do have the due date field on all the issue screen and request type screens as described in detail by @Claudio Gonzalez , the most likely reason is that your agents don't have the schedule issues permission in your project.

Verify what roles or groups have that permission and make sure your agents are added to either a group or role that has the permission. If you are using a standard setup, the Service Desk Team project role should have that permission and your agents should be assigned to that role.

Hope this helps!