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Unable to connect SNOW adapter in Data Manager

Raheel Ilyas
Raheel Ilyas
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April 14, 2025

I followed all he steps as mentioned in this document. However when I run the Job, it says "Invalid customer ID" I used 1 as mentioned in the documentation but it still didn't work. any suggestions on it?

 

https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-snow-adapter/

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Marc - Devoteam
Marc - Devoteam
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April 15, 2025

Hi @Raheel Ilyas 

Welcome to the community.

This seems an ID from the SNoW side, might this article help you further?

https://docs-snow.flexera.com/other-snow-products/itsm-enhancer/servicenow-connector/install-and-configure-servicenow/configure-snow-license-manager/#identify-customer-id 

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