Unable to create an Automation --> rule to display all the support tickets raised by the Customers

[sjatla]

Objective is to display all customer support tickets (All Status) raised by any representative of a Customer Organization in any Customer Representative login.

As per Jira Community article: https://community.atlassian.com/t5/Jira-questions/How-do-we-allow-Service-Desk-customers-to-view-all-open-tickets/qaq-p/1300805, need to setup a Rule under Automation to achieve this functionality. I am the administrator but not getting the option of "Create New Rule" option.

We are using Jira Service Management (Cloud), I am getting "Add rule" option but not the create rule option. How to get  "Create Rule" option under my login ? 

[Support Team [Clearvision]]

Hi Sjatla

In Service management projects there are two automation options 

In project settings you should see Automation. Which has either Automation or legacy automation.

In legacy automation the option is Add rule.

(Note legacy automation is going away this Month so avoid using that)

In Automation the option is Create Rule

Maybe you can confirm which section you are in and/or provide some screenshots