Unable to send notification when issue created

[Parveen Kumar]

I'm unable to get a email notification sent to a chosen address when a ticket/issue is created on our OOH Help IT Service Desk.

I have created a notification scheme and added it to the OOH Project. I have created a notification for 'Issue Created (System)' and specified who to send the notification, in this case a Single User (email address of user is already a user in the project) and a Single Email Address.

[Pierre Heinrich]

Hello Parveen,

i had a similar issue with Atlassian's default notification feature. After contacting support, it turned out that the affected destination address was blacklisted from an email bounce and thus could not receive mails. This happens when, for example, mails are often sent to an address, but they come via fallback with the info that it could not be sent to the recipient (e.g. in O365 due to an inactive/unlicensed mailbox).

It unfortunately only helped to contact Atlassian support and ask them to release the mail address again.

Best regards,

Pierre