Unanimous approval in ITSM

[Jira Billing]

My Goal is that: All members of an approver group must approve for the ticket to proceed. If any one of them declines, the ticket transitions to a Declined status.

I followed these steps but it didn't work:

1. Create an Approval Status
Go to Project Settings → Workflows.

Edit the relevant workflow.

Add a status like Waiting for Approval or Pending Approval.

2. Add Approval Step
In Project Settings → Request Types, open the relevant request type (e.g., Change Request).

Scroll down to Workflow Statuses → select the "Waiting for Approval" status.

Under Approvals, set:

"Add Approvers" → choose a custom field (e.g., Approvers).

Approval Required → I tried with all three given values from the dropdown (A specific number, A specific number from each group, Everyone). But it didn't work as expected. Even when a single user approves it automatically goes to the next state after approval.

But I want that it goes to next state only if all approvers approve from the group.

[Marc - Devoteam]

Hi @Jira Billing 

You will need to use a custom field the holds groups not single users like the field Approvers, use the field Approval Groups.

The approval set is to Everyone.

Example:

Keep in mind if the selected group only has 1 person in the group, then based on that decision the transition is done