Unlink the ticket with card in Jira Software board and also delete the card in the board

[Dewa Fakha Shiva]

Hi guys,

I have created some integration between JSM and JS, so I created an automation that create a card when there is a ticket transition status from Waiting for Support/Customer to In Progress.

But I have a request that the ticket can be transition again from In Progress to Waiting for Support/Customer and the team wants to delete the card that has been created using the automation process.

So I need to unlink the ticket with the card and also delete the card in Jira Software.

I tried to use Delete issue link(s) but I only unlink the ticket with the card, but not delete the card in Jira Software.

Also I tried to use the Delete issue but the function delete the ticket (JSM) not the card in Jira Software board.

Can anyone tell me how to delete the card too from the Jira Software board when changing the status back from In Progress to Waiting for Support in JSM using Automation?

Thank you!

[John Funk · Accepted solution]

Hi Dewa,

Can you share the full rule that you have? Preferably with it doing the Delete instead of just the Unlink because when you delete the issue, it will certainly unlink it. 

[Dewa Fakha Shiva]

Hi John,

This is the latest rule that I have.

It was a single project, and now it is multiple project.

But I still don't delete the issue correctly and delete the ticket instead.

[John Funk]

So, you need to add a Branch for Linked Issues between your two components of your rule. Then move the Delete issue action underneath the branch. 

Give that a try and see if it works for you.

[Dewa Fakha Shiva]

Hi John,

Thank you for your respond.

The solution you provided works like a charm.

Thank you so much!