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Update Jira Service Desk Request URLs from /create/12 to create/RequestTypeName

Holly Meza
Holly Meza March 15, 2021

We are hoping to update the Request Type URLs for our Service Desk to include the Request Type Name. So, for example instead of:

https://jira/servicedesk/customer/portal/1/create/12

It would be

https://jira/servicedesk/customer/portal/1/create/SystemIssue

Where System Issue is the Request Type name. 

Is anyone aware of a way to do this, possibly in the WEB-INF file of Jira?

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