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Updated date doesn't include comments?

Kimi Nakashima
Contributor
August 17, 2021

We just updated JSM (data center) last weekend to 4.18.1 and started noticing that the updated date on the issues wasn't updating correctly. When I looked further into it I noticed that comments were not being included as updates anymore. To confirm this was something recent I looked at issues that were last updated before we upgraded and sure enough if a comment was the last thing that happened on the issue the updated date reflected the date of the comment. It no longer does that. I checked the release notes and I didn't see anything that suggested this was a change made on purpose.

Is this just happening on our instance? Are comments not supposed to be counted as updates to issues? 

2 answers

0 votes
Francesco Zitelli August 31, 2022

On my cloud instance, I had to create to different Jira automation to solve my requirement ( a mail notification to assignee on a mail different than the primary one) and I discovered that update events does not contain the comment event.

 An update is for example a change in description, or summary, or change of status, or change of labels.

0 votes
Wim Strouven
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December 8, 2021

We have same issue. A possible workaround if the Jira installation is under your ownership: 

https://community.atlassian.com/t5/Jira-questions/JQL-for-Commented-by-user-and-commented-date/qaq-p/1410972 and check manually for updates in the comments.

However ours is a third party and these functions are not implemented :( 

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DEPLOYMENT TYPE
SERVER
VERSION
4.18.1
TAGS
AUG Leaders

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