Use Additional fields of Organization in JQL Query

[Prem Kumar S]

Hi, I added additional fields to Organizations in JSM. I am trying to use these additional fields in JQL for searching. This is does not seem to work. Is there a way i can use the additional fields to filter issues using JQL.

[Vitaly_Berezovsky_SaaSJet]

Hi @Prem Kumar S 

Unfortunately, JQL doesn't support searching directly on custom fields added to organizations in Jira Service Management. You can use automation rules to copy these custom field values to issue fields, which can then be searched using JQL. Alternatively, consider using a plugin like ScriptRunner to extend JQL capabilities.

[Alex Koxaras _Relational_]

Hi @Prem Kumar S 

You can use e.g. customerDetail() and organizationDetail() in JQL. Please refer to this documentation https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions/ for more info