Use Automation to add a comment that tags multiple users within a field

[Michael Cole]

Hi there,

I'm trying to use automation to leave an internal comment that tags both the assignee and the task's approvers if the SLA is going to breach soon. I can't figure out the code to use though to have the comment tag the approvers if there are multiple approvers.

Right now this is what the comment looks like:

Hey [~accountId:{{assignee.accountId}}],

This ticket will breach its SLA in 2 hours. Please respond to the customer before our standard response time passes.

Approvers: [~accountId:{{approvers.accountId}}]

Cheers,
Your friendly automation bot

The approver's output is a link that ends in atlassian.net/people/5e725189d6e3cc0c3dda032f,%205f32e7d23aa35b003fd05e01, which is just both accountId's with a comma separating them.

Does anyone know the proper way to handle user picker fields with multiple users?

Thanks,
Michael

[Hana Kučerová · Accepted solution]

Hi @Michael Cole ,

welcome to the Atlassian Community!

Please try something like this:

{{#approvers}}[~accountId:{{accountId}}]{{^last}},{{/}}{{/}}

 There is a great article about smart values and lists, I found the information there.

[Michael Cole]

This worked perfectly! And thank you for the article. I wasn't sure where to look in the documentation since I'm not familiar with some of the Jira terms yet. I'll give this a thorough read-through.