User does not receive email notifications

[Nikolaos Fikas]

Hello.

I have created a service management project and and a corresponding group for it (product-service-group) at this group I've added userA.

Then I created a notification scheme for this project and I added for all the events the following notification: Group (product-service-group)

I then went to the Notification Helper tool and test if the userA is able to receive notifications and I got back the following:

check

Group

userA is in the product-service-group group

Then a new issue was created by  a customer user and only me was able to receive an email notification. userA received nothing.

I then tried to assign to his account the newly created issue and still no email received.

Could there be any miss-configuration from our site or is there any JIRA issue?

[Angélica Luz]

Hello @Nikolaos Fikas,

Thanks for reaching out to Community!

I answered you on this other thread:

• Some users not receiving email notification

I will post the details here in case you haven’t received the notification:

Checking your domain on your tools, it only returned 2 affected email addresses.

550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual mailbox table

I removed the bounces and the notifications should work now.

If there is anything else we can help you with regarding this matter, please let us know.

Kind regards,
Angélica