User lookup field cannot be added to request type

[Asher Francis]

Hi

I've created a new user lookup field which I want to add to one of my Request Types in my user portal. However, when I edit the request type, the field is not available for selection.

I have double checked and it's definitely added to the correct screen. I tried adding a different field to that screen, and it was available.

Are there some restrictions about user lookup fields for request types?

Thanks

[Ste Wright]

Hi @Asher Francis 

This should work; I just tested it with a User Picker in a Company-managed Project (both single and multiple users) and those fields are available for me.

Can I confirm...

• What field type is it?
• Are you adding it to the Request Type screen, or into a Form?
• Is the Project Company-managed or Team-managed?

For me, the fields were in the right-hand list, under the "Other" section title.

Ste

[Asher Francis]

Hi Stephen

Thanks, I managed to solve this by going to the custom field, contexts, and clicking modify - despite this being a new custom field. It just hadn't picked up the correct contexts for some reason.

Thank you for your help