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User not receiving invitation email

Rodrigo Alvistur May 26, 2023

In one project, there´s one user that doesn't receive the invitation mail. Other people with his same domain can access with no problem and create tickets. Is just this specific user, he already checked his spam folder. And I already resent the invite several times. 

He appears as active, but I can confirm he doesn't receive the mail: image.png

1 answer

1 accepted

2 votes
Answer accepted
John Funk
Community Champion
May 26, 2023

Hi Rodrigo - Welcome to the Atlassian Community!

I would open a support ticket with Atlassian to see if your email address is getting blocked for some reason. 

https://support.atlassian.com/contact/#/

Rodrigo Alvistur May 26, 2023

Thank you John! 

Like John Funk likes this
John Funk
Community Champion
May 26, 2023

Happy to help. Let us know how it works out. 

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