User rights in Service Desk and Confluence

[Kai_Rehm]

We have the following problem or lets say challange:

We use Jira Service Desk and Confluence

In Jira we have a Project called Support and in that project we have our customers. Now we are changing our Support Policys as follows:

1. A key User should have access to the Jira Service Desk and is allowed to sign in Tickets and he is allowed to access the confluence knowledge base.

2. A normal User has no access to Jira but he is allowed to access the confluence Knowledge Base.

Is this project in some way makeable? And if yes how can I do that?

[Angélica Luz]

Hello Kai,

Thank you for reaching out to Atlassian Community!

When we link a Confluence space to a Service Desk project, customers and users added to the project will be able to see the pages of that space and also they don't need a license, since they will access the information using the customer portal.

If you need a user to access the same knowledge base but without accessing Jira or being a customer in the Service Desk project, you must add them to Confluence as a licensed user or open the space to anonymous access.

• Setting Up Public Access

Regards,
Angélica