Using Teams and Slack simultaneously with Atlassian Assist in JSM

[Shalabh Chaudhri]

As I understand, only one chat mechanism can be linked to JSM.

What do folks do in terms of linking up JSM (via Atlassian Assist) to customer channels in Slack and Teams simultaneously?

[Fabian Lim]

Hi @Shalabh Chaudhri

One option is to have nextup which is a plugin that has similar functionality running simultaneously. Link: https://www.nextup.ai/

Fabian