I'm trying to configure Automation rules to meet the following, but not very successfully. Any help is greatly appreciated. It's mainly the IF condition that I'm struggling with.
Trigger (WHEN):
New JIRA SD ticket is created with field X populated with a value of 11.
Condition (IF):
If there are previous/existing tickets also with field X=11, then trigger Action.
If there are no previous/existing tickets with field X=11 (e.g. X=12, or X=blank), then do nothing.
Action (THEN):
Add Comment - "History exists"