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Using automation in JIRA SD to identify if a previous related ticket exists

Nick
Nick March 18, 2019

I'm trying to configure Automation rules to meet the following, but not very successfully. Any help is greatly appreciated. It's mainly the IF condition that I'm struggling with.

Trigger (WHEN):

New JIRA SD ticket is created with field X populated with a value of 11.

Condition (IF):

If there are previous/existing tickets also with field X=11, then trigger Action.

If there are no previous/existing tickets with field X=11 (e.g. X=12, or X=blank), then do nothing.

Action (THEN):

Add Comment - "History exists"

 

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