Using company branding in customer notifications

[Lucy Johnson]

I can see the option to customise customer notifications, and primarily looking to add some company branding as a banner.

I cannot find any guidelines on recommended size.  Does anyone have a recommdendation?

[Rilwan Ahmed]

Hi @Lucy Johnson ,

Welcome to the community !!

I could not find any limitations related to Customer notification emails. 

I found out these 2 limitations here

• Help center logo: Add your company’s logo to display your company’s brand. Accepted formats are JPEG, GIF, and PNG, with a maximum file size of 10MB and a maximum height of 24 pixels.

• Banner: Upload your own banner or use the default image. The recommended banner size for your help center is 1680x360 pixels.

Also some details in https://community.atlassian.com/forums/Jira-Service-Management/What-are-the-recommended-dimensions-for-the-new-help-centre/qaq-p/976437

[Pedro Olmo]

Hello @Lucy Johnson ,

Customers notifications --> Templates --> Edit templates

For example, for a corporate signature with your company logo, I would put this: <img src="url image" width=285 height=95 >

Regards